Find clear answers about Hajjaam bookings, customer support, salon partnerships, commissions, payments, and platform usage.
Everything customers need to know about bookings, appointments, and using Hajjaam.
Customers can search for salons, select services, choose a preferred time, and submit a booking request directly through Hajjaam.
Yes. Customers can browse salons and submit booking requests without paying any platform fee.
Yes. Customers can cancel appointments according to the salon's cancellation policy.
You will receive a booking status update once the salon accepts your appointment request.
Yes. After a completed appointment, customers can submit ratings and reviews based on their experience.
Hajjaam helps connect customers with salons, but service quality remains the responsibility of the individual salon partner.
Learn how salon partnerships, commissions, bookings, payments, and business growth work on Hajjaam.
Salon owners can register through Hajjaam and submit their business information for verification. Once approved, they can start receiving booking requests.
The standard commission starts at 7% per completed booking and may increase up to 12% depending on payment compliance and account standing.
Yes. Salon owners can add staff members, assign services, and manage appointments through the business dashboard.
Customers submit booking requests, and salons can review, accept, reschedule, or decline appointments directly from the platform.
Yes. Salon partners can update services, pricing, staff information, and business details at any time.
Partners can maintain the 7% commission rate by making payments on time, following platform policies, and keeping their account in good standing.
Learn how Hajjaam protects your account and how you can manage your personal information securely.
If you forget your password, use the "Forgot Password" option on the login screen and follow the instructions sent to your registered email address.
Yes. Hajjaam uses industry-standard security measures to help protect user information and platform activity.
Yes. Users can update their profile information through account settings whenever needed.
Yes. Users may request account deletion through support or available account management options within the platform.
Try resetting your password first. If the issue continues, contact Hajjaam support for assistance.
Hajjaam does not sell personal information. Information is only shared when necessary to provide services or comply with legal requirements.
Understand how Hajjaam commission works for salon partners and how payment compliance affects partnership standing.
The standard Hajjaam commission starts at 7% per completed booking for salon partners in good standing.
Commission is calculated as a percentage of the completed order amount. For example, on a PKR 5,000 order, 7% commission equals PKR 350.
Commission may increase from 7% up to 12% based on payment delays, repeated overdue settlements, account standing, or policy violations.
No. Commission applies only to successfully completed bookings. Cancelled appointments are not commissionable.
Salons can maintain the lowest commission rate by paying settlements on time, following Hajjaam policies, avoiding repeated disputes, and keeping their account in good standing.
Payment disputes are reviewed by the Hajjaam team based on booking records, payment history, salon communication, and platform policy. The team may contact the salon for clarification before making a decision.
If you could not find the answer you need, contact Hajjaam support or explore our partner information for salon businesses.
